RTA: Terms and Policies

• Ordering Policies
• Assembled Cabinet Ordering Policies
• General Shipping Policies
• Receiving Policies
• Assembled Cabinet Receiving Policy
• Tractor Trailer Accessibility
• Claims Policies
• Return Policies
• International Shipping
• Disclaimers

Ordering Policies

• By using RTAcabinetstore.com, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept all responsibility for all activities that occur under your account. All orders placed on RTAcabinetstore.com website must be made by persons 18 years of age or older. You agree that all information that is entered into the system is true to the best of your knowledge. RTAcabinetstore.com reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.
• Customers are responsible for ensuring the accuracy of all orders.
• Accuracy of the shipping information is the sole responsibility of the customer. Customers will incur any additional costs or fees associated with errors in shipping information.
• All orders must be paid in full in order to be processed.
• Order cancellations are subject to a 20% restocking fee.
  
  

Assembled Cabinet Ordering Policies

• All assembled cabinets are made-to-order and can take up to twenty-one (21) business days to process, produce, and ship an order. Additionally, due to the method of shipping and delivery (see below for details), transit times will sometimes be extended depending on location and delivery scheduling.
• If you use RTA Cabinet Store LLC you are agreeing that all information entered into the system is accurate and valid to the best of your knowledge. RTA Cabinet Store LLC reserves the right to refuse service, remove or edit content, or cancel assembled cabinet orders at its sole discretion.
• RTA Cabinet Store LLC hours are Monday – Friday 8:00am – 6:00pm (EST) and Saturday 9:00am-4:00pm (EST). If you need us outside of those hours, our telephone number is 610-337-5934 or you can email customerservice@rtacabinetstore.com for after-hours questions or concerns.
• All online assembled cabinet orders are final. It's the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
• Customers are responsible for determining if assembled products will fit into the designated space in which they are intended to be installed. RTA Cabinet Store is not responsible if an item cannot fit into a customer's home or space within the home.
  • Examples of oversized items- 36" Lazy Susans, Pantries and Oven Cabinets over 90".
• All online assembled cabinet orders from RTA Cabinet Store LLC are custom orders so we WILL NOT accept order cancellations or returns.
• All orders must be paid in full to be processed.
• RTA Cabinet Store LLC or its affiliates will not hold orders once they are placed. Our customers will be required to accept the delivery in the normal time-period.
• If for any reason an item is out of stock, you will be notified via email with the items backorder status and any available items to fit in its place. All unexpected backorder shipping charges will be prepaid by RTA Cabinet Store LLC. If an item is out of stock at the time you place the order, the customer will be responsible for the additional shipping charges that will apply.
• Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs.

General Shipping Policies

• RTAcabinetstore.com uses third-party freight carriers and parcel delivery services. Carriers assume responsibility for the orders while in transit.
• Orders will process and ship within 5-15 business days (Monday thru Friday), but can sometimes ship sooner.
• Processing time does not include transit time.
• RTAcabinetstore.com does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.
• The website generated shipping quote is not guaranteed, and RTA Cabinet Store reserves the right to modify shipping estimates at our discretion to account for changes in rates or fuel costs.
  
  

Receiving Policies

• Once a shipment arrives at the final-destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until such time as the delivery can be made.
• Customers are solely responsible for any/all storage fees incurred.
• The customer (or authorized representative) must be present to accept delivery and must be 18 years of age or older.
• Residential delivery is defined as CURBSIDE DELIVERY.
• Deliveries will NOT be brought into a customer’s home. Customer is responsible for transporting items from the street into the property.
• In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary.
• The customer must inspect the order for visible damages or missing items while the driver is present.
• All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present.
• Paperwork must include signatures of both the customer and the driver. Customers have the right to demand the driver waits until an inspection for visible damages is complete.
• Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork. Doing so will facilitate the claims process and enable RTAcabinetstore.com to replace the damaged items more quickly.
• Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.
• RTAcabinetstore.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.
• Concealed damages and missing items must be reported within 48 hours. Customers are responsible to open and inspect the entire order within 48 hours or any claims for concealed damages or missing items may be denied.
  
  

Assembled Cabinet Receiving Policy

• All receiving policies listed above apply to assembled cabinet orders.
• RTA Cabinet Store LLC offers our customers curbside delivery on assembled cabinet orders with guaranteed lift-gate included.
• Mixed orders of RTA and Assembled cabinets may ship separately.
• The RTA QuickShip Guarantee does not apply to assembled cabinet orders.
• The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit to the final mile terminal. Once the cabinets have been received by the terminal, customers can expect notification via phone as well as email within 1-2 business days to arrange the curbside delivery date.
• Delivery service providers will not schedule a delivery appointment nor have record of the delivery until they have received the cabinets at the final terminal.
• Customers must schedule AND accept delivery within 5 calendar days of receiving the order’s final terminal arrival notification. Failure to accept delivery of the order within the 5-day window will result in the assessment of storage fees.
• The customer will get an automated call the day/night before the delivery date at which point they will receive a delivery time-frame for the next day. The driver may also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.
• Customers are required to accept delivery of their order even if damaged. Accepting the order and reporting the damages via the RTAcabinetstore.com claims process will help to expedite the process.
• RTA Cabinet Store LLC reserves the right to fulfill assembled cabinet order claims with Ready to Assemble (RTA) cabinets to expedite the claims process.
• As all sales are final, failure to schedule a delivery appointment or refusal of an order once arrived at the customer's location does not release the customer of the obligation for the full price of the cabinet order.

Tractor Trailer Accessibility

• If your delivery address is not accessible by a 53’ tractor trailer, a “straight truck” is required to deliver to your location. In this case, depending on the weight of your items, a lift-gate may be required to off-load your order from the truck.
• A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is approximately 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift.
• Straight truck delivery is delivered on a smaller truck than a regular 53’ tractor trailer. A straight truck would be required for residences that may be on a dirt road, dead end street or any location where a tractor trailer would not be able to easily deliver to the curb.
• Not all trucking terminals have a straight truck available for delivery. We do not know which destination terminal the shipment will arrive at, so we are unable to anticipate which terminals have straight trucks available. If a straight truck is not available for your delivery address, you will have the option to meet the driver at a location where they can pull the large truck into and offload the cabinets (such as a parking lot) or you would have to go to the destination terminal of the trucking company to obtain your shipment.

Return Policies- Trade Pros

• Trade Pros are encouraged to call RTA Customer Service to start the return process.
• Trade Pros must file a return authorization request by either logging into their RTAcabinetstore.com account under which the item(s) were ordered and following the steps laid out on the site to process the return or do so by accessing their order if they checked out as a guest.
• All returns must be processed by the Trade Pro within 30 days of product receipt. Any returns processed by the Trade Pro after 30 days will be issued store credit (less costs and fees where applicable).
• Returned items are subject to a 20% restocking fee.
• Only items that are properly packaged in the original box will be accepted as a return.
• After receiving and inspecting returned items, RTAcabinetstore.com reserves the right to reject any return if items are not in the proper condition.
• Trade Pros are responsible for the cost of the return shipping.
• Refunds (less costs and fees where applicable) will be issued within 30 days of return receipt and inspection of the items.
• Accessories and trim prices are not subject to return.
• Hardware is subject to a 20% restocking fee.
• Assembled cabinet orders are not able to be returned. Please refer to the Assembled Cabinet Policies